How the COVID-19 pandemic has disrupted demand in the gig economy

gig economy

While the use of ride-hailing transportation services has plummeted since the coronavirus outbreak, many Americans continue to use grocery and restaurant delivery services, despite safety concerns for themselves and workers.

A new poll from the University of Chicago Harris School of Public Policy shows that the number of Americans saying they use food and grocery delivery services has held steady at around 40% since the outbreak—including 16% who are using these services more often now than before, and 12% who are using them less frequently.

In contrast, the number who report using ride-hailing transportation services fell from 42% to 16% during the pandemic. However, 71% of those who used ride-hail services before the coronavirus outbreak say they are likely to use them again within a year.

Conducted in partnership with the Associated Press-NORC Center for Public Affairs Research, the survey reveals most Americans are uncomfortable using both ride-hail and delivery services during the coronavirus outbreak. In addition, more people are extremely or very comfortable picking up food from a restaurant (57%) than they are with having it delivered (27%).  

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